Nele Uhlemann

Handling incidents collaboratively is like solving a rubix cube

What if developers could instrument their code and define SLOs with a simple decorator? Learn a new approach to making observability a shared responsibility.

Handling incidents collaboratively is like solving a rubix cube
#1about 4 minutes

The Rubik's Cube metaphor for engineering teams

Different engineering teams like backend and SREs operate on different sides of the system, requiring collaboration during incidents.

#2about 3 minutes

The first phase of resolving incidents collaboratively

The initial step in incident response is to establish a common understanding and transparency across teams before applying quick fixes.

#3about 2 minutes

Preventing future incidents with best practices

After resolving an incident, teams must collaborate on prevention by documenting best practices for patterns like service retries.

#4about 2 minutes

Discovering incidents through system observability

The discovery phase relies on making systems observable by collecting telemetry data like logs, metrics, and traces.

#5about 2 minutes

Standardizing telemetry collection with OpenTelemetry

OpenTelemetry provides a vendor-neutral standard for instrumenting applications, preventing vendor lock-in for observability backends.

#6about 2 minutes

Simplifying metrics with the Autometrics library

The open-source Autometrics library uses decorators to automatically generate key metrics like latency, errors, and request rate from functions.

#7about 5 minutes

Demo of generating metrics and SLOs from code

A live demo shows how Autometrics provides live metrics in the IDE and helps define SLOs that can be visualized in Grafana.

#8about 1 minute

Summary of collaborative incident management phases

A recap of the three key phases for collaborative incident handling: resolving, preventing, and discovering issues together.

#9about 2 minutes

Q&A on tooling and open source contribution

The speaker answers audience questions about managing tool complexity and the role of community contributions in open-source projects.

Related jobs
Jobs that call for the skills explored in this talk.

Job ad Dark

SabIna compys

SabIna compys
Vienna, Austria

Remote
€20-100K
Intermediate
JavaScript
.NET
+1

Matching moments

Applying agile and SRE principles to incident response
03:53 MIN

Applying agile and SRE principles to incident response

Applying Agile Principles to Incident Management

Actionable takeaways for SREs on incident management
04:41 MIN

Actionable takeaways for SREs on incident management

Serverless Observability: where SLOs meet transforms

Using an incident console to manage response and resolvers
05:45 MIN

Using an incident console to manage response and resolvers

Applying Agile Principles to Incident Management

Fostering cross-team collaboration with SLOs
02:39 MIN

Fostering cross-team collaboration with SLOs

Serverless Observability: where SLOs meet transforms

Understanding observability and the need for a process
01:31 MIN

Understanding observability and the need for a process

Mastering AI-Driven Problem Solving in Engineering with Observability

Handling operational challenges and infrastructure failures at scale
04:52 MIN

Handling operational challenges and infrastructure failures at scale

How building an industry DBMS differs from building a research one

How engineers handle production errors and monitoring
01:40 MIN

How engineers handle production errors and monitoring

DevOps at Netflix

Overcoming observability challenges with a unified platform
06:29 MIN

Overcoming observability challenges with a unified platform

All your telemetry data from any source in one place

Featured Partners

Related Videos

See all videos
Applying Agile Principles to Incident Management 37:33

Applying Agile Principles to Incident Management

Tobias Dunn-Krahn

Mastering AI-Driven Problem Solving in Engineering with Observability27:39

Mastering AI-Driven Problem Solving in Engineering with Observability

Jemiah Sius

Empathy: The secret sauce of Resilience29:55

Empathy: The secret sauce of Resilience

Malin Litwinski

SRE Methods In an Agency Environment44:31

SRE Methods In an Agency Environment

Martin Beránek

Metrics Handle with Care: The Paradox of Measuring Team Performance17:56

Metrics Handle with Care: The Paradox of Measuring Team Performance

Stefan Stelzer & Volker Zöpfel

Breaking Silos: Successful Collaboration Between Tech & Business Teams in Complex Enterprise Systems26:20

Breaking Silos: Successful Collaboration Between Tech & Business Teams in Complex Enterprise Systems

Stefan Menschner & Alexander Weißhaupt

We adopted DevOps and are Cloud-native, Now What?34:46

We adopted DevOps and are Cloud-native, Now What?

Bruno Amaro Almeida

Planet-Scale Dashboards27:42

Planet-Scale Dashboards

Robert Lehmann

Related Articles

View all articles
CH
Chris Heilmann
WWC24 Talk - Brenda Romero - Stay: Surviving and Thriving in Tech
Brenda Romero discusses her tech career journey, overcoming burnout, and inspiring future game developers at WWC24.Here is what she had to say in the video:Hey everyone! Thanks for joining us!Reflections on a Rough YearLast year, I gave a talk about ...
WWC24 Talk - Brenda Romero - Stay: Surviving and Thriving in Tech
JC
Jordan Cutler
A Guide to Public Speaking For Software Engineers
“Your technical skills are where they need to be, but you need to improve your communication.” - Your manager. This is one of the hardest pieces of feedback to hear as a software engineer. Why? Because you probably thought as a software engineer you ...
A Guide to Public Speaking For Software Engineers

From learning to earning

Jobs that call for the skills explored in this talk.

Engineering Manager

Engineering Manager

IKEA
Amsterdam, Netherlands

Senior
Team Leadership
Product Management
Project Management