IT Support Specialist

• Provide first- and second-level support and resolve customer IT issues.
• Coordinate with third-party vendors to resolve complex AV-related issues.
• Communicate clearly and timely regarding issue status and resolution.
• Maintain accurate ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office, and Cisco Jabber.
• Provide basic support for Mac OS / Apple devices.
• Install, upgrade, and troubleshoot printers and computer hardware.
• Perform remedial repairs on desktops, laptops, printers, and authorized peripherals.
• Use diagnostic tools to identify and resolve network connectivity and workstation hardware/software issues.

Do you have experience in macOS?, * Valid work permit for Switzerland (mandatory).

• Several years of experience in the IT field.
• Fluency in local language(s) and English (mandatory).

• Stable full-time employment
• Exposure to international IT projects
• Professional and supportive work environment
• Career growth and skill development opportunities
• Work with modern IT infrastructure and tools

BCIC Swiss | Best Connect International Company is looking for a Full-time, On-site IT Support Specialist in Switzerland. The ideal candidate will provide first- and second-level IT support and ensure smooth daily IT operations.