IT Telecommunication engineer

The role is for a Medior Telecommunications Engineer supporting the IT and telephony infrastructure of a public-sector organization. Responsibilities include providing daily support, troubleshooting, optimizing, and implementing Cisco telephony solutions, assisting senior engineers in projects, and guiding end-users in the use of telephony services. The position requires strong technical communication skills and the ability to translate complex technical concepts for non-technical users.

Do you have experience in Telecommunication?, * Medior-level experience in Cisco Collaboration: CUCM, IM&P, CUC, EXP C-E (administration, configuration, maintenance).

• Basic knowledge of Contact Center solutions (UCCX), including administration and configuration.
• Skills in supervision, troubleshooting, and incident management.
• Optional but advantageous: experience with third-party telephony tools (Peterconnects Attendant, MoYoBi/PhonexOne, Rightfax), ServiceNow ticketing, Webex environment, and Microsoft SQL Server.
• Ability to assist in projects and guide end-users with technical clarity.

Languages

• French: native-level proficiency.
• English: active working knowledge.