Digital Collaboration Principal Technician (Voice)

• Assisting in the delivery of 3rd level technical support of CIS services to internal NCI Agency customers;
• Supporting remote fault diagnosis of CIS services to internal NCI Agency;
• Carrying out remote routine maintenance of the static voice infrastructure, management appliances and other NATO voice equipment.

Do you have experience in Telecommunication?, * At least 3 years' experience implementing, managing, and optimizing collaboration tools and platforms within a digital ecosystem of an organization;

• Good experience deploying communication and collaboration software (such as video conferencing systems, team messaging applications, and document sharing platforms);
• Extensive operation and configuration experience of Cisco call managers and call managers express.

Desirable:

• Experience with CISCO call centre express (UCCX);
• Understanding of the contemporary telecommunication technology including TDM;
• Basic knowledge of relational integrity and database design.