Lead Application Services

• Lead and support the integration of automation and AI technologies into AMS processes, including predictive maintenance, incident management, and process optimization.
• Identify and implement process improvements using automation and AI.
• Monitor performance of automated/AI-driven processes, ensuring SLAs and KPIs are met.
• Prepare and manage activities around contract renewals, RFPs, and external benchmarking.
• Act as the main point of contact for stakeholders during the RFP process.
• Manage dashboards for skills, training compliance, and budget.
• Oversee invoice reception, review, and approval.
• Support knowledge transfer, audits, and compliance, including GxP processes.
• Regular communication with internal and external stakeholders, including SMEs across multiple domains.

• Minimum 5 years in enterprise DT organizations
• Minimum 5 years in service management and project management

Must Have:

• Proven experience in project management, especially in AI-related initiatives
• Strong understanding of automation tools and generative AI technologies
• Experience managing large contracts and external vendors
• Excellent communication and interpersonal skills
• Proactive, able to work under stress, and comfortable leading discussions with multiple stakeholders
• Fluent in English
• Familiarity with GxP processes, * Medior or Senior profile
• Experience as a project manager on AI initiatives
• Able to recommend and implement AI strategies and best practices
• Strong stakeholder management and ability to work cross-functionally
• Demonstrates proactivity, autonomy, and leadership
• Comfortable working in a regulated environment
• Able to learn business processes on the job if not already familiar with all domains

Nice to Have:

• Experience in the pharmaceutical or regulated industry
• Knowledge of PowerBI reporting

Language Requirements:

• English: mandatory
• French or Dutch: a plus