IT Governance & Process Specialist H/F/X

As an IT Governance & Process Specialist, you will design, implement, and mature IT governance, risk, and compliance frameworks, while defining end-to-end IT processes. You will work closely with IT leadership, process owners, and business stakeholders to translate requirements into repeatable, auditable processes and KPIs that drive operational excellence., * design and implement governance frameworks, including steering/forums, roles & responsibilities, decision-making flows, and policy lifecycles

• define, document, and operationalize core IT proacesses (incident, problem, change, release, asset/configuration, capacity, service request, supplier/vendor management, IAM)
• develop KPIs, dashboards, and reporting for operational teams and SteerCo; define targets and escalation rules
• establish process controls and compliance checks aligned with standards (ISO 27001, ITIL, GDPR) and internal policies
• facilitate workshops and working groups to socialize processes, secure approvals, and ensure adoption
• create process artifacts such as maps, RACI matrices, SOPs, templates, playbooks, and training materials
• support internal and external audit readiness, including evidence collection, remediation tracking, and closure
• coach and upskill process owners and practitioners, embedding continuous improvement methods (Lean, PDCA)
• coordinate with PMO, security, risk, and legal to align governance and change initiatives
• track benefits and measure process improvement outcomes, communicating progress to stakeholders

• 5+ years' experience in IT governance, ITSM/process design, or IT risk & compliance roles
• experience implementing IT processes and governance structures (incident, change, release, asset/CMDB, etc.)
• experience supporting audits and remediation activities
• experience in change management is a nice to have
• experience in agile environments is a nice to have
• knowledge of ITIL practices and experience with ISO 27001, GDPR, or other relevant standards
• hands-on experience building KPIs, dashboards, and steering committee materials
• excellent documentation and process-mapping skills (Visio, Miro, or equivalent)
• knowledge of SAP, ServiceNow SPM module, MS DevOps, or similar tools is a nice to have
• strong analytical thinking, problem-solving, and a data-driven mindset
• collaborative, pragmatic, and diplomatic, balancing governance with operational needs
• organized, results-oriented, and able to manage multiple workstreams simultaneously
• attention to detail and a strong sense of accountability
• fluent in English, Dutch, and French

• Néérlandais (atout)

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• Français (atout)

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• Anglais (atout)

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Avantages du poste

Want to tackle tomorrow's multi-technical challenges with us?

At Equans, you find an exciting career within a stable and financially sound company. You work on challenging, diverse projects and assist our clients with today's three major transitions: the energy transition, the industrial transition, and the digital transition.

You have the opportunity to discover cutting-edge technologies and further develop your skills.

Joining Equans is more than that! You also get:

• a competitive salary in line with your education and experience
• interesting training and career opportunities
• group- & hospitalization insurance
• eco & meal vouchers, representation allowance, 13th month, holiday pay
• lease car with charging card, bicycle lease plan
• smartphone with subscription, internet fee
• additional paid leave, seniority leave, homeworking
• discounts through Benefits@Work (culture, sports, travel, and more)